What dimensions can the Trailer Valet handle?
A Trailer Valet can handle any sized trailer provided it meets the weight limits of that particular model. We recommend inviting a second person to guide your trailer from the opposite end, especially in tight spaces, as turning requirements can vary widely according to the trailer’s dimensions.
Will the Trailer Valet work on my double-axle trailer?
Yes, as long as your trailer weight distribution is properly shifted toward the front of the trailer.
What vehicle types does the Trailer Valet support?
The RVR supports recreational vehicles (RVs), boats, and other similarly sized towable vehicles.
What weight will the Trailer Valet support?
The Trailer Valet comes in several makes and models capable of supporting variable loads. RVR versions are available for 3,500 (TVRVR3), 5,500 (TVRVR5), 9,000 (TVRVR9), and 12,000 (TVRVR12) lbs.
Will the Trailer Valet work on inclines?
Each Trailer Valet model can handle its own degree of slope depending on the weight of the trailer and tongue, surface type, and trailer weight distribution. We welcome you to send our support team a picture of the full surface (with clear surface type and angle of slope) including your trailer specs. We can help determine suitability and make a recommendation.
My trailer uses a standard A-Frame hitch assembly loaded with a battery, winch and propane tank. What do you recommend?
The standard RVR3 attachment connects the unit to your trailer frame rather than to the coupler.
Is the Trailer Valet motorized?
The RVR is fully motorized with a lithium-ion battery and remote control.
What is the charging time for the RVR battery?
The initial charge when first received is overnight or approximately 12 hours. After that, the battery will charge in about 1 hour.
Can the Trailer Valet remain attached to the trailer while in motion?
No. Only the 5X model is able to be put into a stow position.
What happens if you lose control of the trailer?
The Trailer Valet has an integrated brake which automatically engages when the motor is stopped. The brake works most reliably on flat surfaces. If positioned at the lowest end of a slope with the nose pointed down, the brake will slow the trailer until the surface flattens out. Depending on trailer weight and slope incline, the RVR may or may not bring the trailer to a complete stop until it reaches level ground.
Will the Trailer Valet work on dirt, gravel, and grass surfaces?
The RVR can handle packed, uneven terrain. We do not recommend using any model on soft or loose surfaces. The Trailer Valet will not move on sandy, muddy, rocky, or severely bumpy ground. If unsure whether your surface is tightly packed enough, send a clear picture including your trailer specs to our support email.
How long does the battery last?
The RVR comes with a lithium-ion battery that lasts approximately 30–45 minutes of continuous use before recharging. Use time varies depending on trailer weight.
My Trailer Valet works on my heaviest trailer. Will it work for the others?
Do not assume it will. Performance depends on size, weight distribution, and frame or coupler configuration. Consult technical support before making a decision.
Can this device be submerged in water (salt or fresh)?
No. Submerging the RVR will damage its internal electronics.
How do I properly maintain my Trailer Valet?
Perform maintenance at minimum every 3 months. Refer to the manual or our YouTube maintenance videos for instructions on properly greasing chains and bushings. Wipe down after each use. Do not leave exposed to the elements. Avoid water contact. Do not depend solely on the Trailer Valet to keep your trailer raised. Remove and store in a dry, cool place when possible.
The Trailer Valet treads are slipping and not gaining traction. What should I do?
For heavy boats, this may occur when there is insufficient tongue weight and excess weight at the rear. Consider shifting more trailer weight forward or cleaning debris from the surface.
What are the speed options for the RVR Series?
The RVR Series offers two operating speeds for increased efficiency and control.
Speed (Unloaded): Approx. 23 ft/min (normal) / Approx. 46 ft/min (fast)*
Speed (Loaded): Approx. 20 ft/min (normal) / Approx. 39 ft/min (fast)*
*Actual speed may vary depending on trailer weight, terrain, and surface conditions.
How do I turn on the RVR?
Press the Start/Stop button located on the front of the RVR. The operating status indicator light will turn on, signaling the unit is powered and ready.
How do I turn on the remote control?
Press the Forward (↑) button once. The green light on the remote will illuminate to confirm it is powered on.
Is the RVR pre-paired with the remote control?
Yes. The RVR comes pre-paired from the factory. Simply power on both devices and the unit is ready to operate.
How do I control the direction of the RVR?
Forward: Press the Forward (↑) button
Backward: Press the Backward (↓) button
Turn Right: Press the Right (→) button
Turn Left: Press the Left (←) button
What is the Rabbit button on the remote?
The Rabbit button activates faster speed mode (available on RVR3 and RVR5 models) for quicker trailer positioning.
What does the battery indicator show?
The battery indicator displays the RVR’s remaining battery level. If low, the RVR may not respond properly. If the remote’s indicator appears weak or dim, replace the remote batteries.
The LED light is hard to see in sunlight. Is this normal?
Yes. The operating status diode light may be difficult to see in strong sunlight. Check the unit in shaded conditions if visibility is unclear.
How do I re-pair the RVR with the remote?
1. Turn on the remote by pressing the Forward (↑) button once.
2. Turn on the RVR using the Start/Stop button.
3. Press and hold the Turn Right (→) button on the remote while simultaneously pressing and holding the Start/Stop button on the RVR.
4. Hold both buttons until the LED lights blink for approximately 8 seconds and then remain solid.
Once the lights stay on continuously, the RVR and remote are successfully paired.
What happens if the pairing process fails?
If pairing is unsuccessful, the remote will automatically turn off after approximately 15 seconds. Repeat the pairing process from the beginning.
Why is my RVR not responding to the remote?
Ensure both the RVR and remote are powered on, the battery is sufficiently charged, and the devices are properly paired. If the issue persists, replace the remote batteries and repeat the pairing procedure.