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We want you to enjoy owning your Trailer Valet from driveway to lake, forest, ocean, desert, and wherever else adventure takes you. All of that starts when your Trailer Valet arrives; so we want the installation process to be as easy as possible.

Manuals & Documentation

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Trailer Valet 5X Owner’s Manual (English)
(1.25mb)

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Trailer Valet 5X Parts List
(251kb)

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Trailer Valet XL manual de operación (Español)
(1.21mb)

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Trailer Valet 5X manual de operación (Español)
(1.25mb)

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Trailer Valet XL Owner’s Manual (English)
(2.69mb)

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How-To Videos

How to Install and Use the TV – XL

How to use the drill adapter

Detaching the TV – XL

Replacing the jack tube on the TV – 5X

Installing the coupler plate on the TV – XL 

Tightening the coupler on your trailer

Frequently Asked Questions

CHOOSING YOUR TRAILER VALET

 

What is better for me, the 5X or the XL?
The 5X is best for those whose trailers weight less than 5,000 lbs., have sufficient space on their hitch tongue for the mounting bracket and have the trailer’s weight closer to the center. The XL is best for those whose trailers weigh between 5,000 and 10,000 lbs., have other equipment loaded on their hitch tongues and have no space for a mounting bracket, and have unevenly distributed weight.

 

How long or wide a trailer can the Trailer Valet move?
The Trailer Valet can move any length of trailer so as long as the trailer itself is below the weight limits the 5X and XL models can tolerate. However, we recommend having a second person to help guide your trailer from the other end, especially in tight spaces, since turning requirements can greatly differ according to the trailer’s dimensions.

 

What is the gear ratio?
Each Trailer Valet model has a high and low gear train. The 5X has a low gear ratio of 11.78:1 and a high gear ratio of 4.1:1. The XL has a low gear ratio of 27:1 and a high gear ratio of 10.8:1.

 

Will the Trailer Valet work on my double-axle trailer?
Yes, as long as the total tongue weight doesn’t exceed 500 lbs. for the 5X and 1,000 lbs. for the XL.

 

Will the Trailer Valet work on inclines?
The Trailer Valet should be used only on level surfaces and not on inclines.

 

My trailer uses a standard V-shaped hitch assembly loaded with a battery, winch and propane tank, all of which consume space on the hitch tongue. What do you recommend?
The 5X would require space on the hitch for the mounting bracket. The XL is a better alternative, since you can use the coupler to move the trailer instead.

 

OPERATING YOUR TRAILER VALET

 

Is the Trailer Valet motorized?
Neither the 5X or the XL models are motorized, as both are manually cranked.

 

Can you use an electric drill to operate it instead of the crank?
Yes, you can use a drill to move the Trailer Valet by attaching our unique attachment to your drill. However, use this method only when moving your trailer on level surfaces. You must also have a firm grip on your drill make sure the brake is disengaged when attached to the Trailer Valet to avoid injury. We recommend using an electric drill that has a torque output of at least 200 lb-in.

 

Is there a standard socket that can be used as an electric drill attachment?
We do not recommend using electric drill attachments other than the one designed specifically for the Trailer Valet, since our attachment employs a unique design for a snug fit on the gear axles. You can purchase our drill attachment online or over the phone.

 

What is the proper tire inflation?
80 psi. Check tire pressure prior to installing, as they may lose air upon transit.

 

What is the maximum inflation pressure for the tires?
85 psi.

 

Can the Trailer Valet remain on trailer even while trailering?
Yes, for the 5X. You must crank its wheels up off the ground, pull the pin that holds it in the vertical position, rotate the unit horizontal and place back the pin. However, this is not possible with the XL; you must remove the device from the coupler before trailering.

 

What happens if you lose control of the trailer?
There is an integrated brake handle which is engaged when the handle is released. However, the brake will not work on inclines.

 

Is the brake progressive?
Our brake acts as a dead man’s brake or emergency brake. The Trailer Valet does not have a progressive brake that can be slowed down during use; the brake in the Trailer Valet hinders all horizontal movement. Speed is controlled only by the crank.

 

Will the Trailer Valet work on dirt, gravel and grass surfaces?
Yes, but only on packed grass or gravel. We do not recommend using the Trailer Valet on any other kind of soft or loose surface. The Trailer Valet will not move on muddy ground.

 

Is there a lock for the Trailer Valet?
The Trailer Valet does not come with a lock. However, the safety bolt (Part Number 21b) in back of the 5X mounting bracket does a good job of securing the Trailer Valet. Also, consider purchasing a locking bolt from local hardware store.

 

Am I able to use the mounting bracket from my current jack?
We do not recommend mixing parts. The Trailer Valet includes a mounting bracket that has been designed and tested to be 100% compatible with the Trailer Valet. Due to the rotational forces that the mounting bracket may experience when the auto-brake is engaged, only use the mounting bracket included with the Trailer Valet. The Trailer Valet mounting bracket comes with bolts that are of stainless steel for strength and resist rusting.

 

Does the Trailer Valet come with a protective case or bag?
We do not sell or provide a protective case or bag for the Trailer Valet at this time.

 

Can this device be submerged in water (salt or fresh)?
No. Contact with water can damage the gears and chains that operate the Trailer Valet and erode lubricants.

 

How can I properly maintain my Trailer Valet?
Wipe down the Trailer Valet with a clean cloth after each use, especially the 5X if it was attached to your trailer during trailering. Do not leave your Trailer Valet exposed to the elements, and avoid contact with water. Do not use the Trailer Valet as your sole source to keep your trailer raised, since unexpected horizontal movements could force the device to collapse and damage both the Trailer Valet and your coupler. When possible, remove the Trailer Valet and store in a dry, cool place to ensure durability.

 

5X QUESTIONS

 

What are the dimensions and weight of the 5X?
The maximum dimensions of the 5X are 28” high x 13” long x 7.5” wide and weighs 50 lbs.

 

Will the 5X work on my 16-foot Airstream Scout?
Yes, provided that the total weight of the trailer does not exceed those specified for the Trailer Valet models and there is sufficient space on the hitch tongue to install the mounting bracket of the 5X.

 

Can I install the 5X mounting bracket on a cylindrical-profile tongue?
No. The Trailer Valet is only to be installed on trailer tongues that have a rectangular profile. Cylindrical tongues are not compatible with the Trailer Valet as it will rotate, allowing the trailer to drop.

 

How much space is required on the trailer frame to mount the 5X?
The bracket takes up 8 inches of real estate on the trailer frame, and is 7.5 inches long.

 

Do I need the mounting bracket kit if I’m not moving the unit from trailer to trailer?
Yes. The mounting bracket provided with each 5X is specifically designed to mount the unit onto the hitch tongue.

 

What is the extra bolt (21b) in my 5X for?
The extra bolt secures the 5X while trailering. If you travel with the 5X, the bolt attaches through the back of the mounting bracket and tightens into the tube of the 5X.

 

XL QUESTIONS

 

What are the dimensions and weight of the XL?
The maximum dimensions of the XL are 28” high x 14” long x 7.5” wide and weighs 54 lbs.

 

What is the plate in my XL for?
When installed correctly, the plate keeps the locking nut of the XL flush with the coupler, which in turn reduces the possibility of damage on the coupler should the XL pivot due to excess horizontal force. Install the plate by placing it under the ball before threading the ball into the cradle on the XL. The lip of the plate must face the back of the coupler. Review these visual instructions if you need further help in using your plate.

 

TROUBLESHOOTING

 

The chain is skipping gears on my Trailer Valet. What do I do?
You must return the Trailer Valet to us so that it can be serviced by our trained technicians. Please call our headquarters beforehand to make shipping arrangements.

 

The Trailer Valet tires are slipping on the ground and are not gaining traction. What do I do?
There’s a possibility that there’s not enough weight on the tongue and too much weight on the tail if it’s a heavy boat. Make sure that the tires are firmly on the ground, and lower the jack further if necessary. Consider shifting more of the trailer’s weight forward or cleaning debris from the surface below the tire.

 

The screws are coming loose out of the tire axle. What do I do?
We have noticed this problem on our more recently models and we are currently making improvements to fix this problem. One solution is to apply a lock-tight liquid onto the screw threads and re-insert the screw into the tire axle. If you continue to have problems, please contact us.

 

PURCHASING, RETURNS AND SHIPPING

 

How do you return a Trailer Valet?
Please contact us before returning your Trailer Valet so that we can learn why you are returning your unit and how you can ship it back. We can recommend the best and most affordable option for returning your Trailer Valet. Return with the original packaging. When shipping your unit, include all of the accessories that were included with your Trailer Valet. (Refer to the owner’s manual for a list of accessories.)

 

Do you ship to Australia?
No. We have two dealers, CAMEC and HORIZON ACCESS, from where you can purchase our products.

 

Do you ship to Canada?
No. We have a dealer in British Columbia, Poco Marine, that serves Trailer Valet customers in Canada.

 

Where can I see the Trailer Valet in person?
You can visit any one of our brick-and-mortar dealers or, if you are in Southern California, visit our headquarters located at the address below for a demonstration:

Trailer Valet
2368 Peck Road
Industry, CA 90601

Please call us at (626)400-6299 beforehand to arrange a visit.

Limited Warranty Policy

Trailer Valet warrants for one year from the purchase date, that the product will be in working condition and will be free from manufacturing defects, provided that installation and use of the product is in accordance with product instructions. This warranty is only made to the original consumer purchaser and is not transferable.

ALL OTHER WARRANTIES ARE HEREBY DISCLAIMED.
This warranty does not cover:
1. normal wear and tear or normal aging of the product;
2. consumable parts designed to diminish over time, unless failure occurred due to a manufacturing defect;
3. cosmetic damage, including but not limited to scratches and dents;
4. damage through accident, abuse, neglect, misuse, natural events, or other external causes;
5. damage through misapplication, overloading, or improper installation;
6. damage due to improper maintenance and repair;
7. damage as a result from the shipping and handling by third parties; or
8. product alterations.

Limitation of Liability:
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, TRAILER VALET IS NOT RESPONSIBLE FOR ANY DIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR INJURIES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; OR ANY DIRECT OR INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE WHATSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY.

Customer Responsibilities:
Customers may be required to provide proof of purchase date, respond to questions designed to assist with diagnosing potential issues and follow Trailer Valet’s directions to make a claim on your warranty.

*DO NOT OPEN THE PRODUCT. OPENING THE PRODUCT MAY VOID YOUR WARRANTY.

To make a warranty claim:
1. Contact us either through:
phone: (626) 400-6299
email: support@trailervalet.com
office: 2368 Peck Rd., City of Industry, CA, 90601

Trailer Valet’s Responsibilities:

1. We will try to assist you in operating or repairing your product.
2. If we determine a replacement part is necessary, we will send you a free replacement part.
3. If we determine a replacement will not resolve your problem, we may ask you to return your product to our warehouse. Upon receiving the product at our warehouse, Trailer Valet will inspect the product.
4. If we determine that the product has a manufacturing defect we will send you a replacement product.
5. For customers who purchased the product directly from Trailer Valet, if the product is returned to us within 90 days of the shipping date from our warehouse, customers may choose to receive a replacement unit or a 100% refund of the product.
6. Customers who purchased the product from a third-party vendor are not eligible for a refund from Trailer Valet.

TRAILER VALET SHALL HAVE THE EXCLUSIVE RIGHT TO DETERMINE IF A UNIT IS COVERED UNDER ITS WARRANTY POLICY.

Severability:
The invalidity, illegality or unenforceability of any provision of this warranty shall not render the other provisions invalid, illegal or unenforceable.

Governing Law and Jurisdiction:
This warranty shall be governed by the laws of the State of California. The courts of California shall have the exclusive right to adjudicate any disputes arising under or in connection to this warranty.

 

Return Policy

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